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Leasing & Marketing Manager

Full Time
Real Estate Field
  • Property Management
Postal Code
United States

This job is no longer active.


The Berkeley Group is a lifestyle brand which provides beautifully designed co-living student housing communities in the heart of Berkeley, and we're on track to welcome thousands of students to our communities over the coming years. Our mission is to make quality student housing accessible within one of the greatest academic institutions in the world. We do that by building and renovating beautifully designed co-living student housing communities — a unique and modern approach where you can live with great people near the University and within the City you love. We’re a tech-enabled company that places a high value on innovation and excellent craftsmanship.  

This is an important role on the Community Operations team, reporting directly to the Community Director of Operations. You will conduct all community tours to potential Residents. You will work closely with fellow Brand & Marketing Team and Community Team members to smoothly transition incoming Residents from their initial tour, through the leasing process, and all the way through their move in. You will also manage Resident renewals to ensure maximum occupancy. This role requires high energy, great communication skills and a commitment to provide the greatest customer-facing experience to our Residents – both new and existing. The skills needed for this role involve sales, customer service and marketing. Our portfolio of communities are all situated within walking distance to the UC Berkeley campus, and host a diverse and wide-range demographic of University students.

Duties & Responsibilities  
Leasing & Marketing:
  • Work closely with the Branding & Marketing Team to design and implement effective marketing strategies, campaigns and property-specific marketing plans to build greatest branding and exposure
  • Work closely with the Operations Team to schedule, coordinate and host the maximum volume of tours
  • Tour potential members through our closely connected communities while explaining all property details, leasing information, community amenities, and general support for a 360 experience.
  • Work closely with the Operations team to prepare and ensure tour path, amenities and general curb appeal is pleasing to all 5 senses and is impeccably clean, if necessary spot cleaning to maintain the high standards of The Berkeley Group.
  • Promote and educate potential Residents on the value-add services of The Berkeley Group
  • Guide potential Residents through The Berkeley Group application process
  • Complete applicant and co-signer screening, background checks, financial qualifications; execute Resident Lease Agreements for qualified applicants
  • Record all applicant information and ensure touring metric information is updated regularly through our company-wide CRM or management software system
  • Communicate Resident move-in logistics to Community Operations Team
  • Manage existing Resident renewal opportunities to increase lifetime customer value
  • Manage and prepare for special community and marketing events, including university student housing fairs; engage with prospective Residents
  • Coordinate, develop and implement proper rental rates and increases
  • Accurately prepare and be thoroughly knowledgeable with all lease-related paperwork – from the application process through move out. This includes assisting Director of Community Operations with processing housing applications, preparing move-in information, managing lease files, renewal letters and leases, completing brochures, completing move-out requests, and any other forms related to leasing and resident relations.
  • General clerical assistance including, but not limited to answering phones, taking messages, managing maintenance work orders in the property management software, filing, and ordering office supplies.
Community Relations:
  • Develop and provide first-class customer service relationships with prospects and residents
  • Works closely with Community Operations team to ensure any work orders or necessary maintenance on property is handled within 24-hours
  • Plan, organize and conduct resident functions as needed, under direction of Community Director of Operations
  • Assist in acting as a risk manager to ensure the safety and well-being of our residents and property. This would include, but is not be limited to routine property inspections to look for safety hazards and potential criminal activity, ensuring necessary maintenance items are scheduled and meeting third party vendors, as needed.
  • Identify areas for improvement and offer suggestions to improve the efficiency, productivity, and profitability for the properties
  • Other ad hoc or special projects, as needed.
Education, Skills, & Experience
  • Bachelor's degree in hospitality, communications, public relations, marketing, or related field
  • 2-4 years of experience working in a hospitality or property management related profession is preferred
  • Strong professionalism, communication and “people skills”
  • Well organized with ability to prioritize and multi-task; strong attention to detail
  • Team oriented with ability to work independently
  • Computer skills, Microsoft Word, and knowledge of Internet, E-mail and Social Media as it pertains to marketing of community
  • Knowledge of Outlook, Google Calendar and other platforms
  • A high level of integrity, perseverance and humility
  • A passion for community and “Member-first” customer service
  • Excellent project organization and time management
  • Passionate, self-starting, intelligent, dedicated, efficient
Compensation Expectations:
  • This position is a full-time, salaried role with stipend for benefits
  • We hope to have the right candidate join us in January 2019
  • Competitive compensation package with optional housing assistance, if available
  • Final compensation package based on experience and qualifications
  • The position is based at our San Francisco HQ in San Francisco, CA, but you will be expected to spend most of your time on-site and rotating within our Berkley Communities
  • Working on weekends and evenings may be required
  • The Berkeley Group is an equal opportunity housing provider and employer, and acts in these capacities without regard to race, color, religion, sex, national origin, age, or disability
Reports to: Community Director of Operations, Asset Manager Supervises: None at onset

Job Functions

  • Leasing
  • Marketing
  • Property Management

Job Sector

  • Residential


1+ to 2 years

This job is no longer active.

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