Description
The purpose of this position is to provide assistance to the facility management team to ensure the successful competition of client facility needs.
Responds to client inquiries and concerns.
Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
Follows up with clients to ensure customer satisfaction.
Schedules and coordinates meetings held within the office to include conference room reservation and equipment needed for meetings as well as catering.
Creates work orders and assigns work orders to multiple technicians, subcontractors and vendors.
Communicates work orders to technicians and assists management in resolving problems.
Provides reports on open and closed work orders and checks status with the appropriate technician or vendor.
Maintains files on work orders, proposals, and department files. Creates vendor files and checks accuracy on completed paperwork submitted by vendors.
Trains vendors on work order and billing procedures. Processes invoices and ensures proper cost center coding.
Orders office supplies and other common use items for the office/location. Provides service and support shipping/receiving by handling shipping and receiving tasks. Packs shipments or crates as needed.
Assists with the inspections on the facility campus. Performs non-technical general building maintenance, light custodial and minor repair duties.
Performs general labor work as assigned including loading, unloading and moving materials. Maintains lighting systems throughout the facility, replacing bulbs and lamps.
Identifies and reports maintenance hazards or other property condition concerns.
Uses PC and/or PDA for work order system, email, ESS and training. Assist with process and procedure training.
Other duties may be assigned.
No formal supervisory responsibilities in this position.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
High school diploma or general education degree (GED) required. Minimum of two years of related experience and/or training.
None
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
Ability to effectively present information to an internal department and/or large groups of employees.
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
Basic skills with Microsoft Office Outlook. Physical requirements include stooping, standing, walking, climbing stairs and ladders and ability to lift and carry heavy loads of 50 lbs. or more.
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans
This job is no longer active.