Work Control Manager

The Work Control Manager position is a key leadership position within Facilities Operations in the Housing Department at the University of South Carolina – Columbia Campus. It provides the overall leadership for our 24/7/365 FIXX Work Control Center, which is supported with 3 full time employees and 20 student workers. The call center is the first means of communication with our customers and this position is responsible for scheduling and maintaining a well-trained staff that correctly responds to customer maintenance and custodial requests and emergencies. The Work Control Manager is the liaison with our customer and the rest of Facilities Operations. Through collecting and reviewing data and producing accurate and timely reports, this position guides process improvements and quality delivery of service. The normal work hours for this position are 8:00 am to 4:30 pm. To meet the demand for training new and existing staff and provide oversight and guidance for all team members, this position will need to periodically flex their work week. This position has been designated as essential personnel during inclement/hazardous weather and other emergencies.

Minimum qualifications include either a master’s degree and 2 years related program experience or a bachelor’s degree and 4 years related experience. A valid driver’s license is required. Experience with Training and Work Management processes and programs a plus.

University Housing welcomes interested candidates to for the position.  Candidates can submit a resume at and use the posting number STA00010PO20 in the posting search field.