Facility Director

As the Facility Director you will be responsible for comprehensive Facility Management services for Manulife Financials International Head Office Complex in Toronto; and serve all five (5) Divisions, including the most senior management of the Corporation, within the one million one hundred thousand square foot complex. You will hold high level accountability for a State-of-the-art Conference Centre which consists of 26 separate rooms (34,000 sq. ft.) holding 5,552 meetings per annum including the Annual General Meeting, Management Committee Meetings and the Corporate Boardroom. In addition, you will provide a safe, comfortable, efficient, and productive work environment for all Manulife staff in the most efficient manner.

Responsibilities  

• Financial accountability for the efficient and effective use of corporate money in the execution of the Facility Management functions. Ensuring value is maximized at all levels of our operation.
• Work with senior management to develop the scope, strategy, requirements and implementation of Facility projects as it relates to space requirements in accordance with Corporate Real Estate Playbook guidelines.
• Develop and maintain facility related policies, procedures, operational and furniture standards in line with company standards.
• Ensure that internal and external design and project management resources are available to the business units in a timely, efficient and cost-effective manner and in accordance with approved Company standards.
• Lead and manage a team including Sr. CAFM Business Analyst, Project Coordinators, Project Managers, Conference Centre. Make decisions regarding recruiting, compensation, performance management, training and development and vendor selection.
• Responsible for managing the level of service provided by resources that have been outsourced (Bell, IBM) as it relates to supporting the moves, adds, and changes. Also ensuring that the contracts negotiated, and services delivered meet the Company’s service standards.
• Prepare, manage and provide variance reports for operational budget as well as additional budgets for special projects. Ensure that assigned projects are completed within budget and schedule while meeting the business objectives.
• Ensure that all statistical information is properly captured and provided for benchmarking, quarterly reporting, and space analysis by staying current with internal business unit activity as well as market and industry trends. Prepare reports for senior management as required.
• Identify, recommend for approval, and implement the acquisition and disposition of all furniture which includes soliciting bids for respective vendors. Ensure that the Company is receiving optimum value from this significant capital investment.
• Accountable for the development of plans and specifications, tender packages and associated documentation.
• Select and recommend for approval to the AVP, consultants, vendors and services providers for all facility related contracts.
• Responsible for the effective operation of Conference Centre including recommending, budgeting for and acquiring the equipment and furniture required to operate.
• Provide backup to the Property Director position by maintaining knowledge of building operations procedures and current projects.
• Take a leadership role in all Disaster Recovery initiatives including decision making in the absence of the AVP to ensure minimal business interruption.

Qualifications

• Minimum five (5) years of experience in a Facility Management capacity.
• Solid track record in multi discipline service-oriented positions relating to Facility/Property Management in a large campus setting.
• Excellent negotiating skills dealing with multi levels of internal and external clients.
• Financial analysis, accounting, and project management skills.
• Excellent leadership, mentoring and influencing skills.
• Excellent verbal and written communication skills.
• Strong analytical problem-solving abilities as well as an ability to complete multiple diverse tasks simultaneously.
• Facility/Property Management Designation such as CFM, FMA, RPA or CPM or equivalent experience.

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.4 billion in payments to our customers.

Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.